Last Updated: April 28, 2026
At Parcel Wing, we understand that your data — including the emails you send and the recipients you communicate with — is critical to your business. This Privacy Policy explains how we collect, use, and protect your information when you use our email delivery platform.
Parcel Wing is an infrastructure provider for sending email. We do not sell, rent, or monetize your data.
You retain full ownership of all data sent through Parcel Wing, including email content, recipient data, and sending activity.
We only process your data to deliver emails, maintain deliverability, and operate the platform. We do not sell or repurpose your data.
We collect information necessary to provide our services, including account details, sending domains, and usage data. We also process email metadata such as sender, recipient, timestamps, and delivery status. Email content may be processed transiently to deliver messages and detect abuse.
Your data is used strictly to operate the Parcel Wing service, including sending emails, maintaining deliverability, preventing abuse, and providing customer support. We may use aggregated and anonymized data to improve system performance and reliability.
Emails sent through our platform may include content and recipient data provided by you. We process this information solely to deliver messages, ensure system reliability, and prevent misuse. We do not use email content for advertising or resale.
We monitor sending activity, including metadata and behavioral patterns, to detect spam, fraud, or misuse of the platform. This helps protect deliverability and maintain the integrity of our infrastructure.
We implement industry-standard security measures, including encryption in transit (TLS 1.2+) and at rest. Access to customer data is restricted and monitored.
We retain data only as long as necessary to provide our services and comply with legal obligations. Log retention periods may vary depending on your plan.
We use a limited number of trusted third-party providers (such as hosting, infrastructure, and payment processors) to operate our platform. These providers are required to meet strict security and privacy standards.
Depending on your jurisdiction (including GDPR and CCPA), you may have the right to access, correct, or delete your personal data. You can exercise these rights by contacting our privacy team.
If you have any questions about our privacy practices, please contact us.
privacy@parcelwing.com